Terms of Service

All products offered on Prowala are strictly intangible digital items. This includes, without limitation:

• Digital software subscriptions and cloud service access keys.
• Developer utilities, creative tool passes, and productivity licenses.
• Pre-activated accounts (both shared economy tiers and dedicated private plans as clearly labeled on product listings).
• Downloadable digital assets and guides.

No physical shipments, boxed media, or tangibly mailed goods are provided.

3. Delivery Method & Fulfillment Timeline

Because digital products require secure issuance, delivery is conducted via electronic channels:

Orders requiring manual payment verification (such as bank transfers or Binance Pay) are dispatched as soon as the transaction screenshot or reference is verified by our billing desk, typically within 5 to 30 minutes during operating hours.

We stand behind the reliability of the tools we offer. Every digital product tier includes a duration-specific replacement warranty:

• Full Duration Coverage: If you purchase a 1-month, 6-month, or 1-year tier, your warranty remains active for that entire duration starting from the timestamp of delivery.
• Replacement Guarantee: If credentials encounter access disruptions, license revocation, or unexpected downtime not caused by user violation, our support desk will replace or restore the access at no additional charge.
• Warranty Scope: Warranty covers valid access and proper functionality in accordance with the product listing. It does not cover user password tampering on shared profiles, secondary reselling, or account bans resulting from violating the upstream provider's acceptable use policy.

Due to the immediate irrevocable nature of digital license keys and credentials, our refund policy is structured as follows:

6. Acceptable Use Policy

When using Prowala products and services, you agree strictly to the following standards:

• You may not redistribute, resell, sublicense, or publicly publish login credentials or license keys obtained through Prowala without written consent.
• For shared account tiers, you must not alter master account passwords, change billing details, or add unauthorized payment profiles.
• You may not use purchased software tools for unlawful activities, harassment, spam generation, or denial-of-service operations.
• Attempting to exploit checkout bugs, coupon codes, or referral systems dishonestly will result in immediate order cancellation and account suspension.

7. Limitation of Liability

To the maximum extent permitted by applicable law, Prowala shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business interruption, arising from your use or inability to use third-party software products purchased through our store.