TERMS OF SERVICE, REFUND & REPLACEMENT POLICY — PROWALA

1. Introduction and Acceptance

Welcome to Prowala. These Terms of Service, together with our Refund and Replacement Policy, govern your access to and use of the Prowala website, storefront, checkout, customer account area, and all products and services offered through them. By browsing our website, creating an account, placing an order, or otherwise using our services, you confirm that you have read, understood, and agreed to be bound by these terms in full. If you do not agree with any part of these terms, please do not place an order. We may update these terms from time to time; the version published on this page at the time of your order applies to that order.

2. Definitions

In this document, “Prowala”, “we”, “us”, and “our” refer to the Prowala store and its management. “Customer”, “you”, and “your” refer to the person placing an order or using a purchased product. “Product” means any digital account, license key, subscription slot, or access credential listed on our store. “Credentials” means any username, password, license key, activation code, or access detail delivered to you. “Delivery” means the moment credentials are shared with you, whether by email, through your order screen, or by any other channel we use. “Plan” means the specific duration, device limit, and sharing limit stated on the product page you purchased.

3. Ordering and Payment

To place an order, select a product and complete checkout with accurate contact details, including a working email address and WhatsApp number, since delivery and support depend on them. Prices are shown in Pakistani Rupees (PKR) and, where offered, in USDT at the displayed conversion rate. We accept the payment methods shown at checkout, including bank transfer, JazzCash, and Easypaisa. An order is confirmed only after payment is verified. Until payment is verified, no delivery obligation arises. Prices, discounts, and availability may change without prior notice, but the price shown at the time you complete payment applies to your order.

4. Delivery Process

Our products are digital and are delivered instantly or within the delivery time stated on the product page (for manual-delivery products, approximately 30 minutes after approval). Delivery is made to the email address provided at checkout and is also shown on your order screen after approval. It is your responsibility to provide a correct email address and to check your inbox and spam folder. Delivery is considered complete the moment credentials are shared with you or shown on your order screen, regardless of whether you have used them yet.

5. Account Usage and Your Obligations

You agree to use every purchased product strictly within the limits of the plan you bought, including its duration, device limit, location limit, and allowed sharing. You must not resell, redistribute, or publicly expose the credentials you receive. You must not attempt to change the account's registered email or password unless the product page expressly permits it. You must comply with the underlying service's own terms of use at all times. Any misuse, overuse, or violation of these obligations may result in suspension of the account by the underlying service, and we will not be able to restore an account suspended for such reasons.

6. Warranty and Support

Every product carries the warranty stated on its product page, where applicable. If you face an issue with your product, contact us on WhatsApp within 12 hours of delivery, quoting your order number and describing the problem clearly. Our support team will verify the issue and, where the claim is valid, arrange a replacement or a fix. Claims raised after 12 hours of delivery will be handled at our sole discretion and may be declined. Support is provided through WhatsApp and email during our working hours, and response times may vary during busy periods.

7. Refunds, Replacements, and Final Sale

Because our products are digital accounts and license keys delivered instantly, all sales are final once the product has been delivered, meaning once credentials have been shared or a key has been activated. This is standard practice across digital sellers in Pakistan, and it applies to every order without exception. A refund or a replacement is available only in two cases: first, non-delivery, where you paid but never received your account or key; and second, invalid credentials, where the account or key does not work at the time of delivery. We do not offer refunds for change of mind after delivery, for dissatisfaction with the service's features, or for issues arising from your own misuse. Where a replacement is not available and a refund is approved, the refund will be sent via JazzCash, Easypaisa, or bank transfer within 7 to 15 working days of approval. Your warranty and refund eligibility are void if you change the account password or email, share your credentials beyond your plan's allowed members or devices, log in from excessive devices or locations beyond your plan's limit, or violate the service's own terms, causing the account to be suspended.

8. Your Responsibility After Delivery

After delivery, the product is your responsibility. We strongly recommend that you immediately update the password where permitted and enable two-factor authentication (2FA) to keep your account secure. You are responsible for keeping your credentials private and for all activity that occurs through them after delivery. We are not responsible for the account after login, because this is a digital product, and we cannot control how it is used once it is in your hands.

9. Shared Accounts and Our Position

Some products are shared-access plans designed to make learning and work affordable. These accounts are not stolen. They are offered for education and personal-use purposes, so that students and freelancers who cannot afford full official prices can still learn, create, and earn. A buyer may collaborate with 2 to 3 members within their plan's limit to make education easier. We highly recommend buying the official product whenever you can afford it. We respect the original owners and brands behind these services. Prowala acts as a promoter making students' and freelancers' lives easier; we are not the original vendors of these services.

10. Privacy and Data

We collect only the information needed to process and deliver your order, such as your name, email address, WhatsApp number, and order details. We do not sell your personal information to third parties. Order and delivery records are kept for support and accounting purposes. By placing an order, you consent to this limited use of your information.

11. Service Availability and Changes

Product availability depends on our suppliers and on the underlying services, and a product may be removed, replaced, or repriced at any time. If a product you ordered becomes unavailable before delivery, you will be offered a replacement or a refund under Section 7. We are not responsible for changes, outages, or policy changes made by the underlying service providers themselves.

12. Limitation of Liability

To the maximum extent permitted by applicable law, our total liability for any order is limited to the amount you paid for that order. We are not liable for indirect losses, loss of data, or loss of opportunity arising from the use of a digital product after delivery.

13. Changes to These Terms

We may revise these terms at any time by publishing the updated version on this page. Continued use of our website or services after such changes constitutes acceptance of the revised terms. The version in force at the time of your order governs that order.

14. Contact

For orders, claims, and general questions, contact us on WhatsApp or at contact@prowala.com. For support matters, use support@prowala.com. For copyright, DMCA notices, and immediate takedowns, use legal@prowala.com. For complaints, use complaints@prowala.com. Please always include your order number so we can help you faster.

15. Age Requirement & 18+ Legal Confirmation

By placing an order or using our services, you affirmatively confirm that you are at least 18 years of age or possess legal parental or guardian consent to enter into these binding terms. Every customer checkout requires an explicit age confirmation checkbox (“I confirm I am 18 years of age or older and I agree to the Terms & Conditions”). This timestamped consent is recorded alongside your order record for legal traceability and compliance.

16. Educational Resources & Lawful Freebies Policy

Any free educational materials, links, community guides, or introductory tools shared on or through Prowala are provided strictly for educational promotion, awareness, and skill development. These resources are shared ONLY when officially free, in the public domain, or with explicit authorization from the respective instructor, creator, or mentor.

We firmly believe in supporting authors, instructors, and original creators. We actively urge and encourage all students, professionals, and visitors who have the financial capacity to purchase the official paid version directly from the original creators or authorized learning platforms. Doing so ensures direct financial compensation to instructors and fosters continued high-quality course production.

17. Copyright Compliance & Immediate Takedown Procedure

Prowala strictly respects copyright and intellectual property rights. If you are an instructor, mentor, course creator, or copyright holder and believe any link, reference, or free promotional resource on our website infringes upon your copyright, please notify our legal team directly at legal@prowala.com.

Please include in your notice: (1) identification of the copyrighted material, (2) the exact URL or location on Prowala, and (3) your contact details and statement of ownership. Upon receiving a valid takedown request, our compliance team reviews and executes immediate removal within 24 business hours without hassle.

18. Strict Prohibition of Pirated Courses & Unauthorized Uploads

Prowala operates with strict zero-tolerance towards digital piracy:

• Prowala makes strictly NO claim of ownership, licensing, or rights to redistribute paid commercial courses.
• Prowala does NOT host, allow uploads of, or publish unauthorized copies of paid video courses (such as paid Udemy courses, copyrighted masterclasses, or private bootcamp materials).
• There is no feature on Prowala that allows uploading, hosting, or selling copyrighted course files or pirated video libraries.
• Any attempts by users or third parties to upload, request, or distribute pirated courses are strictly prohibited and subject to immediate account termination and IP blacklisting.